Refund Policy

1. Summary

W Studio Learn sells digital course access. Because digital products can be accessed immediately, refund requests are reviewed under the conditions below.

This policy is designed to be fair: if there is a real access problem, duplicate charge, or accidental purchase reported quickly, W Studio Learn will work to fix the issue or refund when appropriate.

2. Refunds that may be approved

• Duplicate charges for the same course and same student account.
• Accidental purchase reported within 7 days when the course has not been substantially used.
• Technical access failure that W Studio Learn cannot resolve within a reasonable time after you contact support.
• Incorrect course purchase reported quickly before substantial course consumption.

3. Refunds usually not available

• Requests made after substantial course access, lesson consumption, downloading, copying, or repeated use.
• Requests based only on lack of time, change of mind after using the course, or differences in personal learning preference.
• Accounts suspended for abuse, unauthorized sharing, chargeback fraud, or attempts to bypass access controls.
• Third-party tool costs, subscriptions, templates, licenses, PayPal fees, bank fees, currency conversion costs, or taxes not controlled by W Studio Learn.

4. How to request a refund

Email support within 7 days of purchase and include:

1. The email used for your student account.
2. The course name.
3. The PayPal order ID or payment receipt.
4. A short explanation of the issue.

5. Processing

If a refund is approved, W Studio Learn will process it through the original PayPal transaction when available. The time for money to appear in your PayPal account, card, or bank may depend on PayPal, your payment method, your bank, or your country.

Refunded course access may be removed from the student account.

6. Chargebacks and disputes

If you open a PayPal dispute or card chargeback, W Studio Learn may pause course access while the dispute is reviewed. Please contact support first so the issue can be solved faster whenever possible.

7. Contact

For billing, access, refund, or purchase questions, contact: